Cancellations
Updated Cancellation and Postponement Terms due to Corona virus
Please click here for our updated cancellation and postponement/Service reschedule terms due to corona virus.
USUAL TERMS
CANCELLATIONS BY US: Occasionally we have to cancel confirmed bookings. We always endeavour to avoid cancelling, but we must reserve the right to do so. We shall not cancel your confirmed holiday less than 30 days before departure unless you fail to make all payments due in full and on time or we are forced to do so as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.
If we cancel your holiday (except where you have failed to make payment or as a result of force majeure) we shall offer you the choice of purchasing an alternative holiday from us of a similar standard to that originally booked if available. If the chosen alternative is less expensive than your original holiday we shall refund the difference but if it is more expensive, we shall ask you to pay the difference.
Alternatively you are entitled to a full refund of all monies you have paid to us save that paid for gorilla permits which can only be refunded if the refund has been made available to us by the government Authority concerned. Except where we cancel for reasons other than those mentioned in this clause, we shall have no further liability to you. We regret we cannot pay any expenses, costs or losses incurred as a result of any cancellation. If we cancel for a reason that is not mentioned in this clause, we shall pay a maximum compensation of $100 depending on the circumstances.
We reserve the right, without prior notice, to terminate the holiday of any person in your party if, in our opinion or in the opinion of any other person in authority, the persons concerned behave in such a way to cause or be likely to cause danger, annoyance or distress to any third party or damage to property.
In this situation, the person(s) concerned will be required to leave the accommodation or other service immediately. We shall have no further responsibility towards such person(s). No refunds will be made and we shall not pay any expenses or costs incurred as a result of the termination.
CANCELLATIONS BY YOU: Should you or any member of your party be forced to cancel, you must advise us or your travel agent in writing. A cancellation is not effective until we receive a copy of your written notice. To cover our estimated loss caused by the cancellation and as we may be unable to resell your holiday, cancellation fees, excluding insurance, will be levied per person as follows:
Period before departure Cancellation charge (as percentage of total price paid where applicable)
a. Gorilla permits are non refundable in all circumstances.
b. If cancelation is received more than 90 days+ prior to arrival – 30%.
c. If cancellation is received from 90 days to 60 days prior to arrival – 50%.
d. If cancellation is received from 59 days to 31 days prior to arrival – 80%.
e. If cancellation is received less than 31 days prior to arrival – 100%.
f. If the Agent/Clients reschedule, (as opposed to outright cancellation) their travel dates by 60 days of travel/service, there may be waivers on some of the fees but not gorilla permits.
WAIVERS: The above cancellation terms will not be enforced by us if, the client(s) decide(s) to postpone their holiday or service as opposed to outright cancellation. In such cases, cancellation charges will depend on the circumstances and will be treated on a case-by-case basis. Please contact us in the event of such case(s).